1. Introduction
Welcome to Progenics Laboratories Pvt. Ltd.! We provide personalized genetic insights to help you take control of your health. These Terms & Conditions govern your use of our website, services, and products.
2. Acceptance of Terms
By using the Progenics Laboratories website or services, you agree to these Terms & Conditions. If you disagree, please do not use our website or services.
3. Use of Website and Services
You agree to use the website and services lawfully. You are prohibited from:
- Damaging, disabling, overburdening, or impairing the website.
- Interfering with others’ use of the website.
- Gaining unauthorized access to systems or data.
- Using automated means to access or collect information.
4. Privacy and Data Security
We prioritize your privacy and data security. Here’s how we handle your data:
Information We Collect
- Personal Information: Name, contact details, billing information, etc.
- Health Information: Collected through questionnaires for genetic testing services.
- Genetic Information: Collected through our testing services.
How We Use Your Information
- Provide services and fulfill orders.
- Process payments and manage accounts.
- Communicate regarding orders, services, and accounts.
- Improve services and website.
- Conduct research (de-identified data only).
Security Measures
Robust security measures protect your data, which is stored securely and handled confidentially.
Disclosure of Information
Information may be disclosed to:
- Third-party service providers (e.g., payment processors, shipping companies).
- Healthcare providers (with your authorization).
- Law enforcement (if required by law).
Your Rights
- Access your personal information.
- Correct inaccuracies.
- Request deletion of your information.
We comply with relevant privacy laws, including GDPR and HIPAA (if applicable).
5. Genetic Testing Services
Understanding Genetic Testing
Progenics Laboratories provides insights into your genetic predispositions. Genetic testing is not a medical diagnosis and has limitations.
Your Responsibilities
Provide accurate and complete information during ordering.
6. Ordering and Payment
Ordering Process
Order through our website or customer support.
Payment Methods
Accepted methods include [list accepted methods].
Cancellation and Refund Policy
Refund requests within 24 hours are subject to deductions:
Preventive Genomics Products: Rs 1100 per product.
Clinical Genomics Products: Rs 1100 within 2 hours of sample collection; Rs 1200 within 24 hours. No refunds after 24 hours of sample collection.
Sample Submission
Submit samples within 6 months of receiving your kit.
7. Shipping and Delivery
Delivery
Test kits are delivered to your registered address in India. International clients incur a $50 shipping fee.
Sample Collection
Collect buccal swab samples at home. Arrange for sample pick-up or send samples directly.
Process Overview
Order and Delivery: Kits delivered to your address.
Sample Collection: Follow kit instructions.
Pick-Up Arrangement: Contact us for sample pick-up.
Sample Submission: Use local post or courier.
8. Sample Quality and Resampling
Quality Assurance
We maintain high standards for sample quality.
Resampling
Inadequate samples can be resampled at Rs 500.
Cancellation Options
Visually Inadequate Samples: 100% refund.
Samples Failing Quality Check: Rs 1500 deduction.
Lab Processing Failures: 50% refund.
9. Genetic Raw Data
Your raw genetic data is private and not shared.
10. Intellectual Property
Progenics Laboratories owns all intellectual property rights. Reproduction or distribution without consent is prohibited.
11. Disclaimer and Limitation of Liability
Disclaimer
Progenics Laboratories disclaims all warranties regarding the website, services, or products.
Limitation of Liability
Progenics Laboratories is not liable for any damages arising from the use of the website, services, or products.
12. Indemnification
You agree to indemnify and hold harmless Progenics Laboratories from claims, losses, damages, liabilities, costs, and expenses arising from your use of the website, services, or products.
13. Governing Law and Dispute Resolution
These Terms & Conditions are governed by Indian law. Disputes are subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.
14. Severability
If any provision is held invalid, remaining provisions remain in effect.
15. Changes to Terms & Conditions
Progenics Laboratories may update these Terms & Conditions. Changes are effective upon posting.
16. Contact Information
For queries, contact us at:
Progenics Laboratories Private Limited
First-Floor, Plot no 28 & 28/A of Survey No 40, Financial District Road, Raidurgam, Khajaguda, Hyderabad, Telangana, India – 500032
Email: connect@progenicslabs.com
Phone: +91 8977507781