General Policy
Refund Request: To cancel your order and request a refund, email connect@progenicslabs.com with your order details within 24 hours of placing your order.
Processing Time: All refunds will be processed within 7-10 working days from the date of the refund request. The refunded amount will be credited to the customer’s account within this period.
Preventive Genomics Products
Refund Deductions:
– Rs 1100 per product if the refund request is made before the sample is received at the lab.
– The refund will be processed after the kit is received back.
Non-Refundable Period:
– Once the customer is notified that their sample has been received at the lab, the order is non-refundable.
Sample Submission:
-Customers need to send their samples within 6 months of receiving the kits for the samples to be processed.
Clinical Genomics Products
Refund Deductions:
Rs 1100 per product for any cancellation request made within 2 hours of sample collection.
Rs 1200 per product for cancellation requests made within 24 hours of sample collection.
Non-Refundable Period:
After 24 hours from the time the sample is received, the order is non-refundable.
Detailed Policy Breakdown
Preventive Genomics Products
Refund Eligibility:
Customers can request a refund within 24 hours of placing their order.
If a refund is requested before the sample is received at the lab, Rs 1100 will be deducted from the refund amount for each product.
The refund will be processed after the kit is returned and received by the company.
Non-Refundable Timeline:
Once the customer is notified that their sample has been received at the lab, no refunds will be issued.
Sample Submission:
Customers must send their samples within 6 months of receiving the kits to ensure their samples are processed.
Clinical Genomics Products
Refund Eligibility:
Within 2 Hours of Sample Collection: Customers can request a refund with a deduction of Rs 1100 per product.
Within 24 Hours of Sample Collection: Customers can request a refund with a deduction of Rs 1200 per product.
Non-Refundable Timeline:
Once 24 hours have passed from the time the sample is received, no refunds will be issued.
Refund Processing
Processing Time: All refunds will be processed within 7-10 working days from the date of the refund request. The refunded amount will be credited to the customer’s account within this period.
By adhering to this policy, customers can ensure that their refund requests are handled promptly and in accordance with the specified guidelines.